Terms and Conditions
Safety Policy
Safety is our number one priority. By nature our work can be inherently dangerous and we train to deal with as many
scenarios as possible. We reserve the right to walk away from any project that we feel is not worth the risk.
Minors
We require an adult to be present at all times when a minor is home. If we show up to a job where a minor is home alone, our cancellation policy will go into effect and you will be charged accordingly. The home can be vacant but please let us know beforehand and give us direction to access.
Service Refusal
Some jobs may not be worth the financial gain due to general liability or safety risk as a business and we reserve the right to refuse service. Some jobs may be out of our scope of work and we reserve the right to refuse service.
Pets
We know you love your pets, and so do we. But we've still got a job to do. Please keep your pets in a safe place so we can work without interruptions. Remember that your pets act differently around strangers when you're not there. Please don't leave us in a vulnerable situation. Our job may require us to open windows, doors, gates, and require us to access different areas of your property. Please have a plan to let us access the areas we need uninterrupted and keep your pets safe.
Satisfaction
We want you to be happy. If you're not completely happy with our work we will either try to come out and make it right or refund your money. We ask that you please communicate with us so we can learn and fix any issues that arise.
Payment Terms
All payments are due on receipt. We ask that you respect this so we can pay our employees, sub contractors and vendors on time without cash flow issues. We only take payments by card. (In some rare instances we do net 30 on invoices, your payment date will be posted on the invoice you receive.)
Price Match
Everyone wants a good price, including you. We will price match any written estimate you receive from a competitor that has the same credentials as us. The scope of work has to be exactly the same, no more, no less.
Price Raises
No one likes prices going up, we get it. Unfortunately business expenses go up annually due to inflation and other factors. To keep our business financially healthy we reserve the right to raise prices. This could mean a price change on your original service, next service, or multiple services later. You will be notified of price changes before any work begins.
Exclusions
Exclusions on all projects unless otherwise specified: Additionally insured certificates, waiver of subrogation, permits, bonds, inspection fees, water supply/source, traffic control / lighting, dust control, trash hauling, drilling or screwing (screen installation), standby of other contractors, overtime / night Work, trash receptacles / hand washing station / portable restrooms, any work unless specifically included in the estimate.
Estimates
Pricing is based on questions being answered accurately. If they're incorrectly answered we reserve the right to adjust our pricing or terminate our estimate/contract completely. We price our job based on quantity of work, access and how much time we think it will take based on other factors. Your estimate is good for 30 days only. The schedule of work shall be mutually agreeable to both parties.
Access
Access must be granted to all places requiring admission, codes or other access procedures for the purpose of our work including access to water and bathrooms. If we cannot access your property for the agreed upon service you may be subject to rescheduling fees or extra waiting costs.
Special Equipment
Special equipment needed to complete a project will be billed at rental cost and all associated expenses plus 15%. You will be notified in the event special equipment is needed.
Other Expenses
Customer or contractor shall pay for any and all waiver of subrogation or bonding requirements, special insurance or
insurance requirements beyond what we hold for insurance limits and any other special requirements required on their specific project.
Accidental Damage
We ask that you move valuables and breakables before our arrival. Our company will replace anything in the event we accidentally break something while working. If something breaks while it's being used as designed then the customer will be responsible. Example: We drop a tool and it breaks a window, we will replace the window. Example: We open the window as designed and the window slams shut and breaks, the customer will be responsible. Sometimes things just break and we were the next one to touch it.
Common damage we see:
Scratches
Glass isn't perfect. When it's dirty or in different lighting, you can't see imperfections. It's common for scratches or other blemishes to be revealed after the glass is cleaned. Rest assured we don't use any equipment, supplies or methods that cause these issues. Scratches can come from a factory, supplier, transportation, installer, numerous tradesmen during construction, pets, or someone simply bumping into it. Our company is not liable for scratches.
Bent Screens
Screens are commonly bent from someone putting pressure in the middle of the frame. Screens also sit in the sun and naturally deteriorate over time. We will remove all screens properly without putting pressure in the middle of the frame and return them the same way. We will not be liable for bent or ripped screens unless we accidentally caused it.
Broken Seals
Broken seal or failed seal is a term used to describe a bad seal around the window that allows moisture to build up inside. These are common on all types of windows and eventually happen to all dual pane windows. The more harsh weather or sun a window gets, usually the faster the seals go bad. No one can cause a broken seal. If your window looks foggy or has moisture in it, you most likely have a broken seal. Our company is not liable for broken seals.
Hard Water Spots or Mineral Staining
Hard water on glass is from water drying out and the minerals being left behind to cause stains. Depending on how severe the minerals are, how much sun the area gets, how consistently it gets wet, what kind of minerals are in the water, how long it's been on the surface and other factors will determine if the stains will come out. These are common from sprinklers, hosing a house, condensation on windows, rain, watering plants etc. Make sure that you avoid getting your windows wet as much as possible and try to get them cleaned as soon as possible after. Soft water will still leave damaging stains and should not be used on your glass. We use special techniques and supplies to remove what we can on the surface of the glass. If the stains are deeper than the surface then you may need to replace the glass or hire a restoration company. Our company is not liable for hard water spots or mineral staining